Shipping Information
At Stone Oil, we aim to process and deliver your order as quickly and safely as possible.
Order Processing Time
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Orders are usually processed within 24–48 business hours
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Orders placed on Sundays or public holidays may be processed on the next working day
Shipping Timeline
Estimated delivery timelines:
Metro Cities
3–5 days
Other Cities/Towns
5–8 days
Remote Locations
7–10 days
Shipping Charges
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Shipping charges, if applicable, will be displayed at checkout
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Free shipping promotions may be offered from time to time
Please note:
Delivery times may vary depending on your location, courier service, weather conditions, or unexpected operational delays.
Order Tracking
Once your order is shipped, you may receive:
Tracking details via SMS
Tracking details via Email
Courier updates (if available)
Discreet Packaging
To protect customer privacy, all orders may be shipped in safe and discreet packaging without unnecessary product disclosure on the outer package.
Your Privacy Matters
Secure and confidential delivery guaranteed
Important Information
Delayed or Failed Deliveries
Delays may occur due to:
- Courier service issues
- Incorrect address or phone number
- Delivery attempts missed by the customer
- Weather or regional restrictions
Tip: Please ensure your shipping details are entered correctly at checkout.
Wrong Address / Incomplete Details
Stone Oil is not responsible for delivery issues caused by:
- ×Incorrect address
- ×Wrong phone number
- ×Incomplete shipping information provided by the customer
Damaged Package
If your package arrives visibly damaged:
1
Take Photos
Please take photos immediately
2
Contact Support Team
Within 24 hours of delivery
Need Help?
For shipping-related queries, contact us at:
Email Us
info@thestoneoil.com
